Frequently asked questions
Have questions? We’re here to help.
These FAQs are designed to help those who are evaluating Zoomforth. If you are already a user, and need technical help with the platform, please see our Help Center.
General
What is Zoomforth?
Zoomforth is a cloud-based design platform that enables teams to create interactive, trackable and secure microsites.
It is a no code / low code platform which means you don’t need any website development or design experience to use it.
What can I create using Zoomforth?
Zoomforth microsites can be used to create content experiences for a wide range of use-cases including digital sales proposals, marketing landing pages, learning hubs, client portals, recruiting and events sites, newsletters, online brochures and more.
Why use microsites instead of a PDF or slide deck?
Unlike traditional PDF and PowerPoint decks, Zoomforth microsites provide the following benefits:
- They allow you to share a single link with your audience, where they can find all the information they need as your relationship develops. No more sifting through email to piece together your communications.
- Tracking data is available to enable you to see what your audience has looked at, and when.
- Brand guidelines are built-in to ensure brand consistency.
About the Zoomforth platform
Where are Zoomforth sites hosted?
Zoomforth sites are, by default, hosted with Amazon Web Service (AWS) in the United States. We take care of all hosting arrangements.
If you prefer, once you have made your Zoomforth sites, you can export the site code to host them on your own servers.
What system uptime do you guarantee?
We guarantee 99.9% uptime and routinely achieve 100%.
Are Zoomforth microsites mobile friendly?
Yes, there are built-in features to ensure your sites look good on any device size.
Are Zoomforth sites accessible to those with disabilities?
Yes. Zoomforth complies with WCAG 2.1 and includes several features to allow you to create accessible sites.
What data analytics can I get?
Summary data: This includes the number of sites and site visitors as well as which content received the most visits, which devices your visitors were using and more.
Granular data: This will show you exactly what each visitor did, when they visited your site.
Does Zoomforth integrate with other systems?
Yes. It’s easy to include content in your microsites from Microsoft, Google, YouTube, Vimeo, PowerBi, Tableau, Social Media platforms and more.
Zoomforth also supports a number of native integrations such as SAML integrations for Single Sign-On. And we’re integrated with Zapier which, in turn, offers 3000+ integration options.
If you need something bespoke, we are happy to provide quotes for customized integrations, on request.
Getting started
Do you offer free trials?
Yes. We offer a 14-day free trial to allow your users to see for themselves how easy the platform is to use.
The trial includes a secure sandbox account, unlimited users, unlimited sites, dummy materials to play with and training support to ensure you get the most from the exercise.
What procurement support do you offer?
We can provide you with a template business case document, to help you secure the budget for your Zoomforth purchase.
We also offer a pricing and ROI calculator, to help you demonstrate the bottom-line benefit of moving to Zoomforth.
During procurement, we will work with your IT, Risk and Legal teams to ensure they have all the information they need to evaluate Zoomforth as a vendor.
Can I use my own domain for Zoomforth sites?
Yes. You can choose to use a custom domain or subdomain, subject to a one-off setup fee.
The domain or subdomain must be owned by you, and not be in use elsewhere.
How many users can I have?
You can have as many users as you like. You simply pay for the number of user seat licenses you need.
How many sites can I create?
There is no limit to the number of sites you can create in your Zoomforth account.
What is the media storage limit?
There is no limit to the amount of media you can store in our secure media library.
What user roles and permissions does Zoomforth offer?
Zoomforth offers user roles for administrators, site creators and editors.
Permissions for users can be set at the account-level or on a site-by-site basis.
How easy is Zoomforth to set up?
Zoomforth is a cloud-based platform so there is no installation required. Your users will be invited to access the system via a login screen.
New users will be given access on the day of purchase, or the start date of your agreement, if later.
Do I need any special equipment to use Zoomforth?
No. Zoomforth can be accessed on any device, from anywhere in the world.
We recommend that Zoomforth is used on a desktop or laptop.
Onboarding and ongoing support
What onboarding do you offer?
We offer a 30-day onboarding program which will include the setup of your account, a kick-off call to discuss your goals for using Zoomforth, training and design support.
What training do you offer?
For new accounts with 3 users or more, you will receive two ‘live’ training sessions with one of our Client Experience team, over zoom. You will also receive a video training library, access to our Help Center and 24/5 support from our Support Team.
For new accounts with fewer than 3 users, you will receive a video training library, access to our Help Center and 24/5 support from our Support Team. If you wish, you may purchase ‘live’ training sessions with our Client Experience team.
We also run weekly ‘live’ refresher training sessions on a drop-in basis, where your users can come and ask any questions they like, anonymously.
What support services do you offer?
Our Support Team operates 24 hours a day, Monday to Friday based on Pacific Time. Their response time is typically under 5 minutes.
We also offer a library of video tutorials and a Help Center that contains a wide range of ‘how-to’ articles.
What design services do you offer?
When you join Zoomforth, you will receive the following:
- A theme*in your company’s own branding - this is the style sheet that contains your brand guidelines. We build this into the system to ensure that your users cannot go off-piste when making sites in your own company brand.
- A style guide in your company’s own branding - this is a Zoomforth site that contains a library of beautifully styled components (buttons, tables, layouts) that you can copy and paste into your sites if you wish.
- A template* for your primary use case, in your company’s own branding.
*We’ll also teach you how to create themes and templates in other colors, fonts and styles, if you would like to do that.
Using Zoomforth
Do I need to know how to code?
No. You do not need any design or web coding experience to use Zoomforth.
Our intuitive site editor allows you to drag and drop in your content, and the WYSIWYG text editor will already be familiar to you. If you can type, you can Zoomforth!
If you do happen to know HTML or CSS, you can take advantage of more advanced features in the platform.
Does Zoomforth offer templates?
Yes, we have a series of templates that you can use for inspiration, or to get started more quickly.
Can I use custom fonts?
Yes. Zoomforth supports custom fonts, including Google fonts.
How easy are Zoomforth sites to update, after they have been published?
Very easy. You simply make the changes you’d like, using our drag & drop, WYSIWYG editor, and then re-publish.
If you are updating an asset that is in use on multiple sites, you can do that in one central place, rather than editing each site separately.
What kinds of media can I include in a Zoomforth site?
You can include many kinds of media in a Zoomforth site including images, video, audio clips, social feeds, interactive content like maps and calendars, graphs and charts, documents and files, embeds and HTML packages.
Can I convert my Zoomforth site to a PDF in order to print it?
No. Zoomforth sites can include all kinds of rich media so it is tricky to convert them into static documents.
If you have included documents or videos on your Zoomforth site, you can allow your site visitors to download those elements.
How do I ensure brand consistency?
We build your branding into the system so that your users can’t select colors or fonts that are outside of your brand palette.
We also supply you with ready-made branded elements and layouts that you can re-use on sites, to ensure you stay on-brand.
What if I want to create highly customized sites for multiple brands?
Our simple theme editor allows you to create an unlimited number of themes, using different colors, fonts and styling options that can be used to create customized sites.
You can restrict user permissions here, if you do not want all of your users to be able to access this feature.
Security
How secure are Zoomforth microsites?
Zoomforth offers enterprise-level security.
You can secure sites using a password, email authentication, 2-factor authentication (2FA) or Single Sign-on (SSO).
How secure is the Zoomforth platform?
Zoomforth offers enterprise-level security and operates on a ‘privacy by design’ basis. We have data security clearance from some of the most highly regulated firms in the world.
We run a zero-trust corporate network.
We have Single Sign-on (SSO), 2-factor authentication (2FA) and strong password policies for support agent access and the third party services we use (such as GitHub, Google, and AWS), to ensure access to cloud services are protected.
Access to customer data is limited to authorized employees who require it for their job. These employees are subject to periodic background checks and go through comprehensive security & data protection training on an annual basis.
Are Zoomforth microsites compliant with General Data Protection Regulation (GDPR)?
Yes. Zoomforth includes the Standard Contractual Clauses in its Data Processing Agreement, to protect you, if you operate in the GDPR catchment area.
Zoomforth has built-in compliance features to enable you to comply with GDPR and e-Privacy regulation when creating sites - such as privacy and cookie consent settings.
Zoomforth has policies and procedures in place, to deal with all types of data subject requests.
Zoomforth provides a minimum 30 days’ notice, in the event that we wish to use a new data-subprocessor, to enable you to challenge if needed, in line with Art.28.
Are Zoomforth microsites compliant with the California Consumer Privacy Act (CCPA)?
Yes, Zoomforth complies with the CCPA.
Zoomforth has built-in compliance features to enable you to comply with the CCPA when creating sites - such as privacy and cookie consent settings.
Zoomforth has policies and procedures in place to ensure we uphold consumer rights in this regard.
Do you support TLS?
Yes. Zoomforth is served 100% over https.
This includes any custom domains you choose to use.
What other security assurances do you offer?
Zoomforth is independently audited annually under the SOC 2 Type II regime. Our auditor is BDO. Please ask us for a copy of our latest audit report.
Zoomforth obtains network and application penetration tests at least annually. Please ask us for a copy of our latest reports.
Zoomforth maintains a comprehensive Business Continuity and Disaster Recovery program, which is tested annually.
Billing
How does the billing process work?
You can pay quarterly or annually.
Contracts are for a minimum term of 12 months, with discounts available for longer terms.
Additional services purchased mid-term will be charged on a prorated basis and will renew on the same date as your original agreement.
You can cancel your account by giving thirty days’ notice, before your renewal date. If you do not cancel within that time period, your license and add-ons will be renewed for another 12 months.
What payment options do you offer?
You can pay by wire transfer, using bill.com or by credit card. Checks will be accepted by mutual agreement.
You can pay quarterly or annually. Our standard terms are Net 30.
Contracts are for a minimum term of 12 months, with discounts available for longer terms.
Can I make changes to my license, mid-term?
Yes. You can purchase additional user seats mid-term or other add-ons such as a custom domain or custom integration.
Additional services purchased mid-term will be charged on a prorated basis and will renew on the same date as your original agreement.
If you need to reduce the number of seats held, or cancel add-on services, you can do this by giving thirty (30) days’ notice ahead of the next renewal date.
How can I cancel my Zoomforth account?
You can cancel your account by giving thirty (30) days’ notice, before your renewal date. If you do not cancel within that time period, your license and add-ons will be renewed for another 12 months.
What happens to my sites and data if I cancel my account?
You will have 90 days to retrieve any data or collateral you wish to download from our platform, and to export the site code for any sites you wish to retain.
After that, Zoomforth will delete your account and all associated sites, site assets and data. We will confirm when that deletion has taken place.
Do you offer bespoke packages, customized to my specific needs?
Yes. Please ask us about our enterprise options e.g. for custom integrations.
Environmental, social and corporate governance (ESG)
What initiatives is Zoomforth undertaking to achieve a carbon neutral status?
Zoomforth is a fully distributed company so has no office building to heat, light and maintain.
Our team uses laptops and makes use of cloud-based services, so we rarely need to print anything on paper.
Travel is restricted to business-essential and we use Terrapass to offset carbon on any flights we take.
In conjunction with One Tree Planted, Zoomforth plants a tree for every new Zoomforth user that signs up.
Zoomforth is proud to be supporting our customers’ own ESG agendas, by offering a digital alternative to printed PDFs and PowerPoint decks.
What is Zoomforth’s ESG Policy Statement?
You can find our ESG Policy Statement here.
For further information on our commitment to ESG best practices please contact info@zoomforth.com.
What policies does Zoomforth have in place to ensure the company is prioritizing people and the planet as well as profit?
We have the following policies in place.
- ESG Policy
- Ethics Policy
- Environmental Policy
- Equality, Inclusion and Diversity Policy
- Equal Opportunities Policy
- Anti-Harassment and Bullying Policy
- Modern Slavery Policy Statement
- Community Work and Charitable Activities Policy
- Corporate Social Responsibility (CSR) Policy
For copies, please email info@zoomforth.com.